Frequently Asked Questions
Everything you need to know about your eSoulbike journey
How long does shipping take for eSoulbike orders?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy for electric bikes and kits?
We offer a 30-day return policy for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
Do eSoulbike products come with a warranty?
Yes, all our e-bikes and conversion kits come with a comprehensive 1-year limited warranty covering manufacturing defects in the motor, battery, and frame.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Are the conversion kits compatible with all bicycle types?
Our kits are designed to be universal, but compatibility depends on your bike's wheel size and dropout width. We recommend checking our detailed compatibility guide on the product page before purchasing.
How do I track my order status?
You can track your order by clicking the link provided in your shipping confirmation email or by logging into your account on the eSoulbike website and visiting the 'Order History' section.