Returns & Exchanges

At eSoulbike, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused items in their original packaging. Whether you need a different model or a full refund, our team is dedicated to making the process as smooth as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original box, ensuring all manuals, accessories, and components are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send the package back to our designated fulfillment center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.